Delivery & Returns

Your Delivery

We will start working on your order as soon as we receive it. All orders are shipped and delivered through Royal Mail and tracked, so you can keep up to date with your delivery. From receipt of your order and payment in full we aim to complete and deliver within 5 working days, for UK customers. If you wish to receive your order sooner then please select the 1st Class Delivery option available at checkout.

Delivery timeframes will vary from region to region and may take longer for international orders. For more information please email info@jazzypocket.co.uk.

Returns/Exchanges

If you are not completely satisfied with your order you may return it to us or request an exchange, within 30 days of receiving the order. Our returns policy will also allow customers to return/exchange items that are faulty or damaged.

Please note, returned items must be packaged safely and returned to us unused and in good condition. When we accept your refund we will issue the refund once the original items have been returned to us. It may take up to 5-10 business days for a full refund to be issued to the original credit or debit card used for the purchase.

Please note when a refund is issued postage is not refunded, only in cases where items are faulty or damaged. For further information or to make a return/exchange request email info@jazzypocket.co.uk.